Comments on: Drobo Support http://www.yakk0.org/2008/10/29/drobo-support/ a blog on technology in the real world Sat, 09 Jan 2010 19:54:01 -0500 http://wordpress.org/?v=2.9.2 hourly 1 By: Greg http://www.yakk0.org/2008/10/29/drobo-support/comment-page-1/#comment-65 Greg Tue, 05 Jan 2010 07:04:21 +0000 http://www.yakk0.org/wordpress/?p=98#comment-65 Can't see drobo drive connected to Netgear Prosafe VPN firewall FVS318v3. When I connect the NAS drive to wireless router we can see the drive, but we would prefer to see it connect to the firewall please help Can’t see drobo drive connected to Netgear Prosafe VPN firewall FVS318v3. When I connect the NAS drive to wireless router we can see the drive, but we would prefer to see it connect to the firewall please help

]]> By: Dave http://www.yakk0.org/2008/10/29/drobo-support/comment-page-1/#comment-60 Dave Sun, 08 Nov 2009 17:14:58 +0000 http://www.yakk0.org/wordpress/?p=98#comment-60 My new DroboShare kept giving me errors when I tried to mount it form a MacBook over SMB. It kept asking me for a a login and p/w, even though I had it set up for guest access. My first call to tech support said it was an issue with my MacBooks (whatever.) Just as I was about to throw it through a window, I got on the line with a second tier tech support person (lucky me, as the tier one person I was dealing with had to leave and the second tier guy was the only one still there that late.) The second tier support staff guy (who stayed 30 minutes after his shift to help me) had the unit up and running in about 45 minutes. It took a few "pin" resets. The only issue I have now is the DroboApps don't work at all, and the transfer rate is a bit pokey compared to my SBS2k3 server. Aside from that I'm pleased with the unit. I've copied 75 gigs of information to it over the weekend, and now I'm mirroring it to offsite backups. I've been pounding the thing nonstop, and it's doing fine. My new DroboShare kept giving me errors when I tried to mount it form a MacBook over SMB. It kept asking me for a a login and p/w, even though I had it set up for guest access. My first call to tech support said it was an issue with my MacBooks (whatever.) Just as I was about to throw it through a window, I got on the line with a second tier tech support person (lucky me, as the tier one person I was dealing with had to leave and the second tier guy was the only one still there that late.) The second tier support staff guy (who stayed 30 minutes after his shift to help me) had the unit up and running in about 45 minutes. It took a few “pin” resets. The only issue I have now is the DroboApps don’t work at all, and the transfer rate is a bit pokey compared to my SBS2k3 server. Aside from that I’m pleased with the unit. I’ve copied 75 gigs of information to it over the weekend, and now I’m mirroring it to offsite backups. I’ve been pounding the thing nonstop, and it’s doing fine.

]]> By: James Mayo http://www.yakk0.org/2008/10/29/drobo-support/comment-page-1/#comment-57 James Mayo Wed, 05 Aug 2009 18:06:55 +0000 http://www.yakk0.org/wordpress/?p=98#comment-57 Noting but problems with my Mac Pro. I use Drobo with four 1-TB SATA drives. I work mainly with images using Photoshop CS4 and do not use Drobo Share. This second generation Drobo will shut down by itself and freezes my Mac Pro, at anytime it desires. What a disapointment, close to $1000.00 door stop.. Noting but problems with my Mac Pro. I use Drobo with four 1-TB SATA drives. I work mainly with images using Photoshop CS4 and do not use Drobo Share. This second generation Drobo will shut down by itself and freezes my Mac Pro, at anytime it desires. What a disapointment, close to $1000.00 door stop..

]]> By: Jeremy http://www.yakk0.org/2008/10/29/drobo-support/comment-page-1/#comment-55 Jeremy Sat, 06 Jun 2009 20:10:52 +0000 http://www.yakk0.org/wordpress/?p=98#comment-55 I did get it resolved. I had to get escalated to the next level of support, and then they replaced the droboshare for me. I did get it resolved. I had to get escalated to the next level of support, and then they replaced the droboshare for me.

]]> By: Jesper http://www.yakk0.org/2008/10/29/drobo-support/comment-page-1/#comment-54 Jesper Sat, 06 Jun 2009 18:25:34 +0000 http://www.yakk0.org/wordpress/?p=98#comment-54 I have the exact same problem. Did you ever get your issue resolved? I am running out of ideas on how to restore the drobo share... No support contract either (too expensive). ...Jesper I have the exact same problem. Did you ever get your issue resolved? I am running out of ideas on how to restore the drobo share… No support contract either (too expensive).

…Jesper

]]>