Posts Tagged ‘ tech support ’
It’s been about a week now since I’ve had my replacement DroboShare, and it’s working perfectly. I have to say that once I got to the escalated support the experience was much better. The tech sent me the DroboShare, it arrived quickly, and just worked. One thing I’ve noticed is that it shows up as [ READ MORE ]
A follow up to my post on the Drobo problems I’m having. Last week I was contacted via e-mail from a level-3 tech at Drobo letting me know that they’d be replacing my Drobo Share. I only needed to call and give them a credit card in case I didn’t return the bricked one. I [ READ MORE ]
I’ve been using a Drobo and Drobo Share since July. For those that don’t know, Drobo is an enclosure that accepts up to four SATA drives, and uses a proprietary RAID-like technology to make the drives appear as one drive to the operating system. Unlike RAID you don’t have to use identical drives, and the [ READ MORE ]